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Results In From Last Poll on Topic: Customer Servivce- Dated February 18, 2014

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Results are in from our last poll asking our followers: Customer Service-How Important Is It To You As A Customer?

Out Of 100 Surveyed:

37% of our voters answered: Yes, Very Important

45% of our voters answered: Doesn’t really Matter As Long As The Price Is Reasonable

18% of our voters answered: I Feel Like Customer Service Doesn’t Exists in Today’s Society Anymore.

Thanks for participating.  Don Of All Trades Professional Home Maintenance Services welcomes your comments!

For more information or to post a comment : please visit our links below:

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Home Maintenance Tips for: Cleaning Bathroom Exhaust Fans

 

Have you ever turned on your bathroom exhaust fan to hear it suddenly make a strange squeaking sound or maybe even stop working completely? Chances are the motor to your unit  may just need a simple cleaning.  These units should be put on a maintenance cleaning schedule about every three-month as they do get quite dirty and dusty inside. Regular cleaning extends the life of the motor inside the unit and keeps it working properly.

Exhaust fans unit play an important role in all bathrooms as they:

1- keep your walls dampness to a minimum to prevent damage to the drywall and to circulate the air

2- prevents and keeps mold growth to a minimum since bathrooms are usually a higher moisture and humidity content than any other room in the home especially after hot baths and showers

3- provide an escape route usually for strong offensive odours

Below are simple cleaning instructions to assist you if you are planning on doing it yourself!

Depending on how long it’s been since the last time you cleaned your bathroom exhaust fan, now is the time to pull out the vacuum cleaner before removing the cover. You will save yourself from a great deal of dust falling on to your bathroom floor if you vacuum the bulk of the dust off before you remove the cover.

Start by choosing the brush attachment and begin by gently removing the accumulation of cobwebs and dust that has collected substantially over time.

If your plan is  just doing an ‘in between clean’ of your  fan cover once every couple of months, you can stop here and not worry about doing a detailed clean of the cover and fan.

Once you have vacuumed up as many dust bunnies as you could manage, make sure someone who knows what they are doing has turned the bathroom power off at the mains, then put on some gloves, climb carefully up your ladder and pull off the fan cover. Most will come off fairly easily, but some may need screws removed with a screwdriver.

Choose a  quality cloth to ensure you don’t just spread the grime and wipe off as much surface dust as you can, taking care not to damage or pull on the fan.

Next, take the fan cover, spray with an all-purpose cleaner and give it a once over with a small scrubbing-brush. If the ingrained dirt doesn’t seem to be releasing after this, give the cover a soak for a few minutes in some warm water to loosen the dirt and try again.

Once everything is clean and dry, put it all back together and enjoy knowing that your  bathroom exhaust is now working at peak efficiency and will continue to operate for years to come!

For more information or to post a comment : please visit our links below:

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Customer Service-Powerful Tool

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The majority of the public work hard and long hours in this country. The weekends come and go. For some of us the weekends are the days of catching up and getting errands done at home. There’s just never seems to be enough time to get things done and to really enjoy and relax on the weekends. It’s no wonder some of us are tired and seem miserable. For some companies in retail for example, weekends are the 2 days they rely on for the best sales and profits. When I go into a store to shop, I’m not thinking about the store’s sales increases. First thing on my mind as a customer is to get in and get out. I don’t have the patience for long lineups and poor customer service. I know once I’m done I have to load and unload my vehicle once I get home and get everything put away. Been there. Done that. One more thing off the list.

New outlets of advertising a businesses is always changing. Avenues like social media, internet and you tube for example are just a few tools to name to get your brand out there to the world. Bottom line though, Customer Service will always remain the same and should be considered a #1 priority on your list in any business. How you practice Customer Service skills can create a positive or negative impact on your business. Below are a few tips and ideas on how to improve your customer service skills to get the best results in your business.

Always Greet Your Customers

So at 8am in the morning, your customers are the first person they see to the start of their day. You as an employee or store owner could just make that customer’s day so much better and take some of the anxiety away by just simply greeting your customers. Nothing makes someone feel better than actually being noticed with a pleasant “Good Morning!” or “How are you today?”  I’ve experienced customers getting actually “thrown off guard” and looking behind them thinking you’re talking to someone else, when in fact you’re talking to them! It makes a person feel comfortable and important. It’s a wonderful feeling knowing that your organization was a truly great experience for them and will come back over and over again.

 

Treat Your Customers With Respect

Always remember to treat your customers with respect. These are the people who pay you, your employees and the bills! Treat them like they are your guests. Provide great customer service. Make them feel that they can come to you if they need any assistance, have any questions or concerns about a product or service. There is never such a thing as a bad question. If you don’t have an answer for them, let them know that you will find someone who can! Go above and beyond.

Talk and Chat With Your Customers

Over the years I’ve made it a mission to get to know our customers by name. Building a relationship with our customers is one of my top priorities. You’d be amazed how much a customer is willing to tell you about themselves. Hey, they are human beings too just like everyone else. Your customers will come back to you time and time again and refer your business to others because that special relationship and pleasant experience. Wouldn’t you want to be somewhere where everyone knows your name? Doing a simple gesture as chatting with a customer can be a very powerful tool. It can let an owner know about how well their businesses is doing and or any improvements and suggestions that can be made to improve it.

Interact With Customers In A Related Way

Again interacting with your customer can give an owner important information about their organization. Your customers are the best critics of your business. Every day in the land of running a  business presents its own and unique challenges. Invite positive or negative feedback. Putting up a “suggestion” box in an area of your business is a great way to get your customers involved. This can give them a sense of involvement in your organization. Sure you may find some negative feedback but use this as an avenue on how you can improve your business. This is what’s going to make your business stand out from the competition. Act on them in a timely fashion. Deal with complaints in a quick and professional manner. There’s always going to be an unhappy customer in any organization but it’s how you deal with them and their issues that can make the difference of getting that customer’s issues resolved with a positive conclusion at the end of the day. Learn how to listen to your customers concerns or bad experience. Then act on them. It’s all about doing the “right thing.”

Turn Up To Work With A Positive Attitude

Customers pick on your attitude. Leave your personal issues at home. We all have bad days at work but no one will notice it more than your customers. If you are a business owner, learn to treat your employees with respect and acknowledge their accomplishments. Letting them know what a great job they are doing will uplift their spirits and make them feel appreciated and will work harder for you. When your staff are happy, they’ll come to work with a positive attitude and the customers will see this. Issues at work should be dealt in a professional matter in the appropriate place like your supervisor’s office or Human Resources Department.  There’s nothing worse than hearing staff complain about issues while your customers are shopping or using your services. It makes it a negative impact on the business and bad experience for the customer. People don’t want to be around miserable people and it’s not professional.

Understand Your Customers Needs

Every customer is unique and important. If you are in the grocery retail chain business, you may have a client that has a peanut  allergy and requires peanut free products that you don’t carry but the competition does. What would you do? Here’s a great example of understanding your customers needs. If it’s possible, perhaps you could possibly find out where these particular products are sold and see if you could  find a supplier that can carry them in your store. This suites your customers needs and will ensure they will be coming to your location for this particular product. Simple little solutions like this can make a customer feel important and give them reassurance knowing that you are there for “them.”

Discover The Impact You Have Around Customers

I remember a situation where I had a regular customer come in one morning. He came in to buy a particular bread that we baked every morning for his wife who was at home extremely sick. He was anxious to get home. I couldn’t give him the bread as it was still baking and would require some time to cool down before I could place them in plastic bags along with the label. Really there was nothing I could do. He was so persistent and getting upset. Because I have such strong customer service skills, I  asked him if he lived very far. He was surprised I asked this question. He replied about 5 minutes away. I offered a solution. I made a deal with him. Once the bread was ready I would personally purchase the bread come to the house on my break and deliver it to him and his wife. He was shocked that I would do something like this. He thanked me so much and said he would come back later. 2 weeks later he came back to the store with his wife and other family members. He introduced me to his wife and wanted to personally thank me for the nice gesture I offered. It was a wonderful feeling and whenever they came in to shop they always came to see me or request for me to help them with any assistance. Sadly to say, his wife passed away. To this day I will always remember the opportunity of meeting this wonderful man and his wife. So as the title says: Discover The Impact You Have Around Customers. In this case I feel these customers had more of an impact on me that day then the other way  around.

Excite Your Customers About Your Products

It’s always exciting when a business  has a new product or service that a customer can benefit from. Don’t keep it a secret. Let everyone know about it. Do research and education your staff on it so that they all have a better understanding. This way they can communicate back to the customer. Whenever we have a special offer, I can’t wait to tell the world about it. You’re customers pick up on that excitement and interest and will want to know more about it and tell their friends and family about it. Great deals or campaigns can be advertised via so many avenues today. Social Media, Campaigns, Emails, Flyers , Newspapers or Store Front Signs are some great ways to advertise. Customers can’t wait to tell others about a New Product they benefited from!

 

For more information or to post a comment : please visit our links below:

Website – http://www.donofalltrades.ca/

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Is There Such A Thing As A “Complimentary Consultation?” And Does “Complimentary” Mean Free?

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Free Complimentary Consultations-Advantages:

Providing a complimentary consultation is a huge advantage  not only to the company offering this service but to the client as well. In the industry of Home Improvement/Home Maintenance Services, complimentary consultations are viewed favorably by our customers.  In most cases the general public is always looking for a bargain and at the best price possible for any product or service offered. Satisfied clients with a particular service or product  will spread the word about the incredible value they received. This could result in an increase in sales for any company. By implementing an offer as simple as a complimentary consultation,  you could see a potential  increase in the number of  interested prospects  contacting Home Improvement/Maintenance Services in search of a good deal. This could be even more beneficial than positive word of mouth from satisfied clients.

Free Complimentary Consultations-Disadvantages:

The advantages of providing free consultations must be weighed against the disadvantages. First, the potential client seeking a complimentary consultation may be Renovation or Home Improvement shopping—contacting many  contractors and meeting with them to determine who would be the best fit or perhaps the “cheapest”. Even if the contractor devotes substantial time to the complimentary consultation and answers all of the potential client’s questions, the potential client might still comment along the lines of, “I need to think about it, I have 2 more contractors coming to give an estimate—I’ll contact you at a later date.” Beware. Potential clients who look for the “cheapest” quote  may in fact not be getting the best deal in the end.  In these cases, the  contractor will not recoup the lost income for time spent during the free consultation.

Conclusion:

Remember, the commodity that contractors  sell is experience and knowledge—their opinion and expertise regarding a client’s project. Contractors  who offer complimentary consultations are giving away their commodity to that potential client.

And even if the complimentary  consultation does result in a new client, it might not be the type of client that the contractor wants. All Home Improvement and Home Maintenance Organizations want their companies to succeed  and make a profit. If a client contacts a contractor  based on the complimentary consultation, will the client be willing to pay for the contractors future work and time? And if the client is willing to pay for the initial retainer fee, will the client pay fees exceeding that retainer? These questions are difficult to answer—but contractors need to consider them all the same.

5 Tips And Tricks Anyone Can Use Around The House

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Here’s some great tips and tricks you can use almost anywhere around the home and some of them may surprise you!

Vinegar For Removing Paint on Nylon Brushes

1- Soak gunked-up nylon brushes in hot vinegar for up to 30 minutes to remove paint and soften the bristles. Afterward, wash them in hot, soapy water, brushing off paint as needed, then rinse and let dry—good as new.

Lemons For Removing Mold

2-  Take  a lemon wedge, rub it in the corner where tile meets the porcelain tub, and run it up and down over the caulking. Let it sit about 15 minutes, checking it about halfway through (at which time you can reapply). Rinse the tub then clean it as usual. 

How To Protect Your Fingers While Hammering A Nail 

3- Hardware and hair products can live in harmony and come to your rescue when you least expect it. For example, when it comes to keeping a nail steady on the wall, sometimes, especially if you are driving it from an awkward position, there’s nothing better than to hold it steady with a wide-tooth comb.

Using Caulk On Baseboard

4- Always have a bucket of water with a rag in it. Cut the tip at an angle as small as you can and still fill the joint. Wet your finger and press as you run your finger down. Do a small section at a time maybe 4-6″ and wipe your finger on the
rag. Trick is to use only as much caulk as needed. When the correct amount if applied your finger will just flatten the caulk and not remove much. It takes time to master but worth it in the end. If you have white baseboard and white
walls there is no need to paint. If your walls are dark you may need to paint. The wet rag and wet finger are key. Along with not too much caulk.

Keeping The Mess To A Minimum When Drilling

5- Fold a Post It- Note to catch dust when drilling. The Post It-Note holds the dust!

For more information or to post a comment : please visit our links below:

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Solutions On Kitchen Back Splash Tile Remodeling

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When remodelling a kitchen consider a back splash as part of your upgrades. Back splashes are a durable wall covering that protects your walls from water resulting in stains and molds. A kitchen is a high traffic area where most food preparation is made and is most likely come into contact with water and greasy foods spatters. Back splashes not only serve as protective barrier from these elements, back splashes also play an important role in the kitchen’s décor by harmonizing the various elements of design. Modern back splashes are an important link that completes a bigger picture and the over all look with your choice of kitchen counter top finish, your kitchen floor product choice and all other finishes. All these elements tie into the overall design compositions that “Screams” beautiful! With the right look and results, your kitchen could quite possibly become one of your favorite rooms in the house!

modern backsplash

If your personal preference is a modern back splash for your kitchen remodel, there are  a variety of beautiful options available at your disposal. Modern Kitchen Back splash selections range from simple to more detailed and futuristic designs. Types of back splash range from glazed tiles, porcelain tiles, metal tiles, ceramic tiles, varnished wooden tiles, glass tiles and stone tiles. There are a multitude of fancy designs to choose from. Mosaics, a mixture of stone and glass and many other interesting designs are just a few to name.

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“How Do I Pick A Back Splash?”

There is a wide variety of modern back splashes that you can choose from. In addition, it may become very confusing when choosing back splashes that fit well with the design of your kitchen and the other finishes. As a result, it is of paramount importance to come up with a criterion for selecting tile backs plashes for your kitchen if you want it to look perfect. Below are some tips that can help you in selecting back splashes for your kitchen.

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Choosing a Tile Design and the Materials that You Like best

There is a huge variety of incredible and unique looking tile on the market today that you can choose from. Ceramic choices again range in copper and other type metal tiles, stone and porcelain tiles, and glazed tiles. Keep in mind of what type of tile finishes  you are looking for in your kitchen.  Matte finishes are a great product for a kitchen that is well-lit where as shiny finishes can amplify even the smallest amount of lighting in a room adding that visual quality of any kitchen. Choices of shiny tile finishes can add an extra glimmer and life to the kitchen. Porcelain back splash tiles, glazed and stainless brands are just a few with shiny finishes available. Before you make any decision, ask your supplier if they have taken home samples so you can have a better look at home to see if they would match with your other kitchen finishes.

Choosing A Colour That Matches The Other Colours In Your Kitchen

Always try to pick a back splash that matches the color of your kitchen cabinets. If your kitchen cabinets are white, choose tiles of a lighter color and if they are dark, choose tiles that are dark. If you choose a contrasting color, your kitchen will look too busy and confusing, losing its aesthetic value in the process. Choosing a matching color serves to link the tile back splash and the cabinets, giving them more prominence and hierarchy in the design.

Tiles Should  Sit Well In Terms of the Scale, Proportion and Dimensions of the Room

Large tiles in a small kitchen can distort the proportions in the room making it to appear smaller than it is. On the other hand, tiles that are too small will have no impact in a large kitchen. In addition, they are likely to make the roof to appear very busy. A good size for tiles is one that commands its space and acts in support with the other design elements to create a complete design.

Keep Away From the “Too Busy” Look

For a contemporary kitchen,  select a neutral tile design that acts as a back drop for smaller kitchen utensils and appliances such as coffee makers, kettles and so forth. A neutral design lasts longer as compared to a fancy design that will be quickly outdated as more designs are created and styles and tastes change. A neutral look can allow you to sell your house easily if you decide to list it in future.

If you’re looking to jazz up the look of  your kitchen, modern back splashes make a great design element that will make your kitchen the envy of your neighbours. If you master the criteria of selecting them, the design of your kitchen will be unprecedented and your kitchen will appear lively.

For more information or to post a comment : please visit our links below:

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Tips On Choosing The Right Flooring For Your Home

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Choosing New Flooring

So you’ve decided to take on the latest project in your home, new flooring. Today, consumers have a endless supply of choices to pick from when it comes to  flooring products. Hardwood flooring, carpet and tile products exist for most any situation. Each room of a home serves a different function and involves a certain traffic area and serves a different purposes. The Key is to understand your needs thoroughly before you decide. Ask yourself, What is you budget? How will the  room be used? What looks are you trying to achieve?

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Ceramic Tile, Carpet or Hardwood Floors?

So Many choices! Now what? Take a deep breath and think. You can even write this down and plan carefully to help you make the best choice that suits your needs and your lifestyle. Ask yourself, how is the room most often used? What kind of activities take place in this particular room? How is your lighting structured to support and show off the look of the room and new flooring? How is this room furnished or will plan to be furnished once flooring is done? If your family consists of children and pets, will they be using this room for recreational activities? Will you be eating or using this space for entertaining and functions? Is the purpose of the new flooring project for yourself to enjoy for years to come or are you planning on putting up for sale? As you can see, there are so many things to consider BEFORE you move forward with flooring installation. As you can see there are a few things to consider before you make the best choice.

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Carpet As A Flooring Option

If budget is important, then carpet is a great choice. It is a versatile option that is available in various grades, colors and textures, and works for almost any room and budget. The main drawback with carpet is that it can be more easily stained than other options and therefore requires professional cleaning to maintain its original appearance.

Ceramic Tile and Natural Stone

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Tile is often used on kitchens, baths,  foyers and other living areas where high traffic and moisture are common because of it’s durability and water resistance. There are  unlimited varieties of tile choices to choose from  for your personal needs that results in that  spectacular look you are trying to achieve. Ceramic tile to varieties of natural stone exists for most budgets and can have a stunning impact on your home.  A common issue with tile is that is sometimes feels “cold” compared to other flooring.

Hardwood Flooring Options

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Like stone, hardwood offers a natural beauty that is difficult to match with synthetic products. From neutral oaks to rich cherries, there are hardwood options to satisfy most any palette and to achieve most any style. Hardwoods can be used throughout the home, but should be avoided in high-moisture and high-traffic areas, unless they are adequately protected by an area rug. With solid strip and engineered varieties, and with various grades to select from, hardwoods are available for most budgets.

Shop Around And Get The Best Prices

Your home is an investment. Take the time to plan out and shop around. Ask lots of questions!  Get out there and get as many estimates and prices as possible to get the most and  best value for your money. If  your budget includes hiring out installation of your flooring project, consider a legitimate and insured local contractor.

For more information or to post a comment : please visit our links below:

Website – http://www.donofalltrades.ca/

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