Tag Archives: business

Customer Service-Powerful Tool

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The majority of the public work hard and long hours in this country. The weekends come and go. For some of us the weekends are the days of catching up and getting errands done at home. There’s just never seems to be enough time to get things done and to really enjoy and relax on the weekends. It’s no wonder some of us are tired and seem miserable. For some companies in retail for example, weekends are the 2 days they rely on for the best sales and profits. When I go into a store to shop, I’m not thinking about the store’s sales increases. First thing on my mind as a customer is to get in and get out. I don’t have the patience for long lineups and poor customer service. I know once I’m done I have to load and unload my vehicle once I get home and get everything put away. Been there. Done that. One more thing off the list.

New outlets of advertising a businesses is always changing. Avenues like social media, internet and you tube for example are just a few tools to name to get your brand out there to the world. Bottom line though, Customer Service will always remain the same and should be considered a #1 priority on your list in any business. How you practice Customer Service skills can create a positive or negative impact on your business. Below are a few tips and ideas on how to improve your customer service skills to get the best results in your business.

Always Greet Your Customers

So at 8am in the morning, your customers are the first person they see to the start of their day. You as an employee or store owner could just make that customer’s day so much better and take some of the anxiety away by just simply greeting your customers. Nothing makes someone feel better than actually being noticed with a pleasant “Good Morning!” or “How are you today?”  I’ve experienced customers getting actually “thrown off guard” and looking behind them thinking you’re talking to someone else, when in fact you’re talking to them! It makes a person feel comfortable and important. It’s a wonderful feeling knowing that your organization was a truly great experience for them and will come back over and over again.

 

Treat Your Customers With Respect

Always remember to treat your customers with respect. These are the people who pay you, your employees and the bills! Treat them like they are your guests. Provide great customer service. Make them feel that they can come to you if they need any assistance, have any questions or concerns about a product or service. There is never such a thing as a bad question. If you don’t have an answer for them, let them know that you will find someone who can! Go above and beyond.

Talk and Chat With Your Customers

Over the years I’ve made it a mission to get to know our customers by name. Building a relationship with our customers is one of my top priorities. You’d be amazed how much a customer is willing to tell you about themselves. Hey, they are human beings too just like everyone else. Your customers will come back to you time and time again and refer your business to others because that special relationship and pleasant experience. Wouldn’t you want to be somewhere where everyone knows your name? Doing a simple gesture as chatting with a customer can be a very powerful tool. It can let an owner know about how well their businesses is doing and or any improvements and suggestions that can be made to improve it.

Interact With Customers In A Related Way

Again interacting with your customer can give an owner important information about their organization. Your customers are the best critics of your business. Every day in the land of running a  business presents its own and unique challenges. Invite positive or negative feedback. Putting up a “suggestion” box in an area of your business is a great way to get your customers involved. This can give them a sense of involvement in your organization. Sure you may find some negative feedback but use this as an avenue on how you can improve your business. This is what’s going to make your business stand out from the competition. Act on them in a timely fashion. Deal with complaints in a quick and professional manner. There’s always going to be an unhappy customer in any organization but it’s how you deal with them and their issues that can make the difference of getting that customer’s issues resolved with a positive conclusion at the end of the day. Learn how to listen to your customers concerns or bad experience. Then act on them. It’s all about doing the “right thing.”

Turn Up To Work With A Positive Attitude

Customers pick on your attitude. Leave your personal issues at home. We all have bad days at work but no one will notice it more than your customers. If you are a business owner, learn to treat your employees with respect and acknowledge their accomplishments. Letting them know what a great job they are doing will uplift their spirits and make them feel appreciated and will work harder for you. When your staff are happy, they’ll come to work with a positive attitude and the customers will see this. Issues at work should be dealt in a professional matter in the appropriate place like your supervisor’s office or Human Resources Department.  There’s nothing worse than hearing staff complain about issues while your customers are shopping or using your services. It makes it a negative impact on the business and bad experience for the customer. People don’t want to be around miserable people and it’s not professional.

Understand Your Customers Needs

Every customer is unique and important. If you are in the grocery retail chain business, you may have a client that has a peanut  allergy and requires peanut free products that you don’t carry but the competition does. What would you do? Here’s a great example of understanding your customers needs. If it’s possible, perhaps you could possibly find out where these particular products are sold and see if you could  find a supplier that can carry them in your store. This suites your customers needs and will ensure they will be coming to your location for this particular product. Simple little solutions like this can make a customer feel important and give them reassurance knowing that you are there for “them.”

Discover The Impact You Have Around Customers

I remember a situation where I had a regular customer come in one morning. He came in to buy a particular bread that we baked every morning for his wife who was at home extremely sick. He was anxious to get home. I couldn’t give him the bread as it was still baking and would require some time to cool down before I could place them in plastic bags along with the label. Really there was nothing I could do. He was so persistent and getting upset. Because I have such strong customer service skills, I  asked him if he lived very far. He was surprised I asked this question. He replied about 5 minutes away. I offered a solution. I made a deal with him. Once the bread was ready I would personally purchase the bread come to the house on my break and deliver it to him and his wife. He was shocked that I would do something like this. He thanked me so much and said he would come back later. 2 weeks later he came back to the store with his wife and other family members. He introduced me to his wife and wanted to personally thank me for the nice gesture I offered. It was a wonderful feeling and whenever they came in to shop they always came to see me or request for me to help them with any assistance. Sadly to say, his wife passed away. To this day I will always remember the opportunity of meeting this wonderful man and his wife. So as the title says: Discover The Impact You Have Around Customers. In this case I feel these customers had more of an impact on me that day then the other way  around.

Excite Your Customers About Your Products

It’s always exciting when a business  has a new product or service that a customer can benefit from. Don’t keep it a secret. Let everyone know about it. Do research and education your staff on it so that they all have a better understanding. This way they can communicate back to the customer. Whenever we have a special offer, I can’t wait to tell the world about it. You’re customers pick up on that excitement and interest and will want to know more about it and tell their friends and family about it. Great deals or campaigns can be advertised via so many avenues today. Social Media, Campaigns, Emails, Flyers , Newspapers or Store Front Signs are some great ways to advertise. Customers can’t wait to tell others about a New Product they benefited from!

 

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Networking- Do They Really Generate Leads For Your Business?

Networking.  Do they really generate any profits or leads for your business? Or is it just another excuse to socialize?

For my business, I believe Networking is an important tool  to create  professional relationships with other “like-minded” individuals within my community. Do they general leads? In the short-term, I believe networking will not give you quick results but in the long run with persistence, they can make you profit.

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Don Of All Trades asks: What is most Important to You as a Customer, when planning on hiring a contractor for your home improvement needs?

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Getting the Exterior of your Home Ready for Winter

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Just a few tips on how to keep your home’s exterior “winterize” for the upcoming winter months:

Things to do before the cold weather starts Outside the Home:

– Check the gutter systems outside your home. Be mindful for any broken or leaking gutters, and repair them as soon possible. Clear out any leaves and other debris that tend to collect over the summer and fall seasons. Doing this will reduce the risks of leaks and blockages during freezing weather.

– Insulate any water pipes in exposed places.

– Make sure the roof is in good condition. Check for loose or missing tiles and for any cracks in the chimney. If you’ve been putting off the task replacing the shingles over the last few years, well now’s a good time to get them replaced. Hire a professional roofing contractor to patch up any gaps and replace shingles.

– Central Air conditioning systems : Take a hose with the spray head set to “jet” or the highest pressure you have and clean the fan blades and condensing coils of clear of debris and dirt. Left unprotected the condensing unit can be damaged by wet leaves and debris that contribute to rusting and freezing of internal components. Although these units are designed for outdoor use, covering them with a breathable waterproof cover made for that purpose will extending the life and efficient performance of the unit.

– Exterior Faucets
Commonly Known as hose bibs or sill-cocks, the exterior faucet needs to have its water supply turned off inside the house, and you also need to drain water from it by opening up the exterior faucet. You may also want to consider an insulated cover for the hose bib. Your garden hoses should be disconnected from the sill cocks or outside faucets and drained if stored outside.

– Any outdoor furniture and garden accessories, lighting, should be stored in a dry place such a shed or a garage. If you lack storage space and have the room, you may even use space in your basement to protect your items from the winter elements.
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How to Install or Replace a Door Bell

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Owning  a home is one of the biggest investments you’ll ever make. Along with the status of being a homeowner, comes the never-ending responsibility of maintenance and repairs. To help you add another check mark off that “TO DO LIST,” and yes, we all have them, here’s 8 simple steps on changing a door bell.

Step 1

Remember to Disable electricity. **IMPORTANT** Double Check that circuits which supply the electricity to your current doorbell and  chimes are turned off. As a safety measure,  use a circuit tester to  check for the presence of live  power in the device.

Step 2

Removing current doorbell switch. This can be done by removing the cover and by using a screwdriver to detach the old switch from the wall. Pull the detached switch away from the wall and expose the wiring running from the back of the wall plate and into the hole behind the plate. Wrap the wires with a short length of electrical tape, and apply a section of the sticky tape surface to the edge of the open hole to prevent the wires from sliding back into the wall.

Step 3

Connecting  the wires to the new switch. Take off the cover from the new switch, and thread the wires through the bottom of the unit. Wrap the ends of each of the wires to the positive and negative terminals, and use the screwdriver to secure the wires into position

Step 4

Attach the new doorbell switch to the wall. Use the screws provided to secure the plate into position, and then slide the cover over the device until it snaps into position.

Step 5

Removing the old chimes. Remove the cover from the chimes, and use the screwdriver to detach the device from the wall or ceiling where it is mounted. After pulling the chimes away from the surface, detach the wires and use a piece of electrical tape to secure them to the area surrounding the hole.

Step 6

Connecting the wires to the new chimes. Remove the cover from the chimes, and run the wires through the guide channel to the 2 terminals. Wrap the ends of the wires around the appropriate terminals, and screw the holding screws into position.

Step 7

Securing the new chimes into place. Place the new chimes over the hole and use the provided  screws to attach the device to the wall or ceiling. Once your chime plate is secured into its proper place, fit the cover over the device and gently  snap it into place.

Step 8

Restoring power, and testing the doorbell. Using your  circuit tester, test to make sure the current is flowing through the system properly. Test this by pushing  the doorbell. You’ll know the job is done if the chimes function properly.

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Can I Use Your Bathroom Please?

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Personally, I don’t have a problem letting someone I’ve hired to do work in or outside of our home to  use our facilities but I ‘ve often wondered how my clients  would feel. Curious from a professional view on how a customer would feel.

I would love to read your comments!

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Don of All Trades Asks:

Thanks for taking part in our poll!

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